TERMS & CONDITIONS

By submitting your card details to Go Cardless using the button at the bottom of this page, or paying our invoice via PayPal you are agreeing to the following terms and conditions:

We require a direct debit to be set up for regular cleaning services, stand-alone services shall be paid by PayPal upon receipt of the invoice 24 hours before the appointment is due to commence.

These terms and conditions are subject to a 7-day cooling off period from the date of acceptance.

If the Client does not wish to continue using the Services they must inform NG1 City Cleaners Limited in writing to info@ng1citycleaners.co.uk or by post to 101 The Ice House, Bolero Square, Nottingham NG1 1LY.

By accessing and using any of the services beyond the 7-day cooling off period, the Client accepts and agrees to be bound by these terms and conditions. Any use of the Services will constitute acceptance of these terms and conditions.

Nothing in these terms and conditions shall affect the statutory legal rights of the Client. Any short-term sales offer cannot be redeemed in conjunction with any other sales offer and is at the discretion of NG1 City Cleaners Ltd.

1.The Services

either: The regular Services are domestic cleaning services agreed from time to time between the Client and NG1 City Cleaners Limited (“NG1”)

or: The stand-alone Services are a specific assignment provided to the Client by NG1. The Services shall be provided at the Property by NG1 trained staff using their own cleaning products and equipment.

Where Laundry Services have been requested these will be performed using the Client’s products and equipment as agreed. The Services shall be performed on a specific day and time as agreed.

1.The Services

either: The regular Services are domestic cleaning services agreed from time to time between the Client and NG1 City Cleaners Limited (“NG1”)

or: The stand-alone Services are a specific assignment provided to the Client by NG1. The Services shall be provided at the Property by NG1 trained staff using their own cleaning products and equipment.

Where Laundry Services have been requested these will be performed using the Client’s products and equipment as agreed. The Services shall be performed on a specific day and time as agreed.

2.Access and Security

2.1 NG1 will be responsible for holding the keys to the Property. When not in use the keys will be locked in a secure safe fixed to the building fabric of NG1’s office and stored with a unique reference number. No identifying details will be stored with keys.

2.2 NG1 staff are assessed, reference checked and DBS checked. The Client agrees to treat NG1 staff with respect, and any antisocial or unacceptable behaviour from the Clients or their visitors, agents, tenants or representatives will result in the immediate withdrawal of the Services and a report to the relevant local authorities.

3. Price and payment

3.1 Price for the Services is calculated by the size of the property and the service grade requested. This is inclusive of equipment and materials as required. (“the Price”)

3.2 An Advance Payment of one calendar month’s regular services shall be paid upon entering this agreement.

3.3 The Price and/or the Advance Payment are the Fees.

3.4 The Fees shall be paid to NG1 our Go Cardless system.

4. Changes and Cancellation of agreement and the Advance Payment

• 4.1 Once the Advance Payment has been paid, the Services can be changed or cancelled by either party in writing or by email to info@ng1citycleaners.co.uk subject to the matters set out in this clause.




• 4.2 NG1 reserves the right to change the Services at any time and to notify you of any changes.




• 4.3 If the Client wishes to change the Services for any particular day, the Client must give 24 hours’ written notice to NG1 who will consider the reason for the change and may agree one of the following solutions:

• (a) accept the change for one week only and waive the Fees for that week
• (b) accept the change for one week only but the Fees will be charged
• (c) refuse the change and continue with the Services as normal

NG1 will consider any reasonable request for changes, and in their complete discretion will apply (a) (b) or (c) as they think reasonable and their decision is final. Failure to give such notice of change will mean the Fees will be charged in full as usual.

• 4.4 If the NG1 cancels the Services, any monies will be repaid to the Client (subject to the deduction of any outstanding Fees) within 7 days of cancellation, and no further sum or compensation will payable to the Client by the NG1 arising from such cancellation.


• 4.5 The Client may cancel the Services at any time after entering into this contract with 7 days’ notice in writing to info@NG1citycleaners.co.uk and then any monies will be repaid to the Client (subject to the deduction of any outstanding Fees) at the end of this notice period.


• 4.6 The Client must notify NG1 by means of photographic evidence of the condition of the property prior to final quotation acceptance. NG1 reserves the right to charge the client for additional time incurred if the property is in an exceptionally poor condition.

5. General Conditions:

NG1 shall use reasonable endeavours to meet any performance dates but such dates shall be estimates only and time is not the essence of the contract. Furnished properties with items of furniture weighing more than 35kg must have the furniture positioned ready for cleaning prior to NG1’s visit to the property. NG1 staff are not able to reposition/move furniture to enable thorough cleaning if the items weigh more than 35kg. The Fees will be paid after invoices rendered from time to time. No VAT is applicable. Payment terms are 7 days, and payment is not deemed to have been made until the Fees have been paid in full. If payment is not made in full and within the time the Services may be suspended and payment in advance may be required before the Services are recommenced.

NG1 reserves the right to require some or all of the Fees to be paid in advance of the commencement of the Services applicable and agreed in writing. Each party will keep the confidential information of the other party and any third party confidential and secret, and only use it for the purposes of supplying the Services or making proper use of the Services. NG1 will store your personal details in its database which is password protected and only accessible to NG1 staff.

NG1 will use reasonable care and skill in performing the Services. NG1’s liability in respect of any loss of goodwill, loss of business, loss of profits, loss of anticipated savings, loss of use or for any other consequential, special or indirect loss or damage will be NIL. NG1’s liability in respect of damage to goods or items in or at the Property is limited to £2,000.00. This is in total and NOT in relation to each item. No responsibility will be taken by NG1 for Items over this value and they will not be cleaned unless agreed in writing. In respect of any other direct losses (in Contract or Tort), the total liability of NG1 will not exceed £2,000.00.

Nothing in these Terms will exclude or limit liability for death or serious injury caused by NG1’s negligence. The Services may be terminated if payment of the Fees is not made in accordance with these terms, or if the Client commits a material breach of any of these terms and fails to remedy the breach within 14 days of being notified in writing, or if the Client enters into any form of insolvency arrangement, or suspends its business. Upon termination, the Client shall immediately pay any outstanding sums to NG1.