NG1 City Cleaners -- Domestic Cleaning Terms & Conditions

Commercial terms and conditions can be found here

1. Payment & Agreement

1.1 Regular cleaning services --- payment must be set up via GoCardless Direct Debit, Stripe card payment, or direct BACS transfer.

1.2 Stand-alone or one-off services --- payment must be made in advance via Stripe card payment or direct BACS transfer.

1.3 By making payment through any of the above methods, you agree to these Terms & Conditions.

1.4 A 7-day cooling-off period applies from the date you accept our quotation. To cancel during this period, you must email info@ng1citycleaners.co.uk or write to: NG1 City Cleaners Ltd The Office, Gothic House, Barker Gate, Nottingham, NG1 1JU

1.5 Continuing to use our services after the cooling-off period confirms your acceptance of these Terms.

2. Services Provided

2.1 "Regular Services" means scheduled domestic cleaning on agreed days and times.

2.2 "Stand-alone Services" means a one-off clean (e.g., end of tenancy, deep clean).

2.3 All cleaning products and equipment are supplied by NG1 City Cleaners unless otherwise agreed. Laundry services will be completed using the Client's appliances and products.

2.4 We require clear access to all agreed areas. Hot running water. Furniture heavier than 35kg must be moved in advance.

2.5 "Arrival Window" Our cleaning teams aim to arrive at the scheduled time; however, please allow a 15-minute window either side of the booking time to account for traffic, parking, and other operational factors. This does not constitute a late or missed service.

3. Access & Security

3.1 Keys held by NG1 are stored securely in a fixed safe, labelled only with a reference code.

3.2 All staff are reference-checked and DBS-checked.

3.3 Clients must treat staff respectfully; abuse or antisocial behaviour from clients, their guests, tenants, or representatives will result in immediate termination of services.

4. Pricing & Payment

4.1 Prices are based on property size and the agreed service level, inclusive of standard equipment and products.

4.2 A one-month advance payment is required for regular services.

4.3 Payment is due within 7 days of invoice unless otherwise agreed in writing.

4.4 If payment is over 60 days overdue, a 25% late payment fee will be applied for every month (or part month) the invoice remains outstanding. If an account is not cleared within 90 days, or if the outstanding balance exceeds £2,000, debt recovery action will begin and all associated recovery costs will be added to the balance. Services will be suspended until the account is settled in full.

4.5 We reserve the right to review prices at any time with at least 14 days' notice.

5. Changes, Cancellations & Missed Access

5.1 Changes to individual bookings --- To change or cancel a specific cleaning appointment, 24 hours' written notice is required. If less than 24 hours' notice is given, the full service fee will be charged.

5.2 Cancelling a regular cleaning service --- A minimum of 30 days' written notice is required to terminate ongoing regular cleaning services. The notice period begins on the date NG1 receives your written cancellation. All services and charges will continue until the end of this period.

5.3 Missed Access Fee --- If our staff attend a property and are unable to gain entry or access (for example, due to no key, alarm not disarmed, blocked entry, or client not being present where required), the full service fee will be charged.

5.4 If NG1 cancels a service, any payments for that booking will be refunded within 7 days.

5.5 If the property is in a worse-than-quoted condition, we may either:

(a) Extend the cleaning at an agreed extra cost, or

(b) Complete only what can be achieved in the booked time.

6. Liability & Limitations

6.1 NG1 will take reasonable care in delivering services but will not be liable for:

- Indirect or consequential losses (e.g., loss of earnings, business interruption)

- Items valued over £2,000 unless agreed in writing before cleaning

6.2 Our total liability for direct damage is limited to £2,000 in total per booking.

6.3 We are not responsible for wear & tear, pre-existing damage, or items that cannot be cleaned without risk of damage.

6.4 Nothing in these Terms excludes liability for death or injury caused by negligence.

7. General

7.1 We are not liable for delays or failure to perform due to events beyond our control (force majeure).

7.2 These Terms are governed by the laws of England & Wales.

7.3 No partnership or agency is created by these Terms.

7.4 Any disputes will be handled in the local courts of England & Wales.