NG1 City Cleaners -- Commercial Cleaning Terms & Conditions

Domestic terms and conditions can be found here

1. Payment & Agreement

1.1 Regular commercial cleaning services --- payment must be set up via GoCardless Direct Debit, Stripe card payment, or direct BACS transfer.

1.2 One-off or stand-alone commercial services --- payment must be made in advance via Stripe card payment or direct BACS transfer.

1.3 By making payment through any of the above methods, you agree to these Terms & Conditions.

1.4 All quotations are valid for 30 days from the date of issue.

1.5 Continuing to use our services confirms your acceptance of these Terms.

2. Services Provided

2.1 "Regular Services" means scheduled commercial cleaning on agreed days and times.

2.2 "Stand-alone Services" means a one-off clean or other agreed commercial cleaning assignment.

2.3 All cleaning products and equipment are supplied by NG1 unless otherwise agreed in writing.

2.4 We require clear access to all agreed areas. Furniture heavier than 30kg must be moved in advance.

2.5 "Arrival Window" Our teams aim to arrive at the scheduled time; however, please allow a 15-minute window either side of the booking time to account for traffic, parking, and other operational factors.

3. Access & Security

3.1 Keys held by NG1 are stored securely in a locked safe, labelled only with a reference code.

3.2 All staff are reference-checked and DBS-checked.

3.3 Clients must treat staff respectfully; abuse or antisocial behaviour from clients, their guests, tenants, or representatives will result in immediate termination of services.

4. Staff & TUPE Restrictions

4.1 No Staff Poaching --- The Client must not employ, engage, or solicit any NG1 staff or contractors involved in delivering the Services, during the contract or for 6 months after it ends, without NG1's written consent.

4.2 Breach of Clause 4.1 --- If the Client breaches this clause, an introduction fee of £1,000 + VAT plus a £100 + VAT monthly usage fee (for each month the employee/contractor is engaged) will apply.

4.3 TUPE Exclusion:

(a) Where NG1 takes over a contract from another cleaning provider, the Client confirms and agrees that NG1 will have no obligation to take on any staff under the Transfer of Undertakings (Protection of Employment) Regulations 2006 ("TUPE").

(b) The Client also agrees that TUPE will not apply to NG1 staff in the event of a contract ending, and no NG1 employees or contractors may transfer to the Client, a replacement contractor, or any third party.

(c) Any costs, claims, or liabilities relating to staff employed by another provider or arising from attempts to TUPE NG1 staff away will remain the responsibility of the Client, and will be fully indemnified by the Client.

5. Pricing & Payment

5.1 Prices are based on the size of the business, service scope, and agreed frequency, inclusive of standard equipment and products.

5.2 A one-month advance payment is required for regular services, unless alternative payment terms are agreed in advance.

5.3 Payment terms for commercial clients are 30 days from the invoice date, unless otherwise agreed in writing.

5.4 Late Payment Policy --- If payment is over 60 days overdue, a 25% late payment fee will be applied for every month (or part month) the invoice remains unpaid.

5.5 If an account is not cleared within 90 days, or if the outstanding balance exceeds £2,000, debt recovery action will be initiated and all recovery costs will be added to the balance. Services will be suspended until the account is settled in full.

5.6 VAT will be applied at the prevailing rate.

6. Changes, Cancellations & Complaints

6.1 Service changes --- To change a scheduled service, 24 hours' written notice is required. NG1 may at its discretion:

(a) Accept the change with no fee;

(b) Accept the change but charge the full fee; or

(c) Decline the change and attend as scheduled.

6.2 Cancelling ongoing services --- A minimum of 30 days' written notice is required to cancel regular commercial cleaning services.

6.3 Complaints --- All complaints must be submitted in writing with photographic evidence within 48 hours of service completion. NG1 must be given the opportunity to re-clean before a third party is engaged; otherwise, liability is void. Rectifications are limited to a maximum of 2 hours.

6.4 Missed Access Fee --- If our staff attend and cannot gain access (no key, alarm not disarmed, blocked entry), the full service fee will be charged.

7. Liability & Limitations

7.1 NG1 will use reasonable care and skill but will not be liable for:

- Loss of business, profits, or goodwill;

- Consequential, special, or indirect losses;

- Items valued over £2,000 unless agreed in writing prior to cleaning.

7.2 Total liability for direct loss or damage is limited to £2,000 in total per booking.

7.3 Nothing in these Terms excludes liability for death or personal injury caused by negligence.

8. General

8.1 The Client must provide safe working conditions, access to water, electricity, and waste disposal facilities.

8.2 If NG1 is prevented from providing services due to events beyond our control (force majeure), liability will be limited to services already delivered or costs incurred to that point.

8.3 Both parties will keep all confidential information secure and comply with data protection laws.

8.4 Nothing in these Terms creates a partnership or joint venture.

8.5 These Terms are governed by the laws of England & Wales and disputes will be handled by the local courts.