Domestic Service Terms
Services are provided by WSBO Ltd — Company No. 16532524, registered in England & Wales. These terms apply to domestic cleaning services booked through this website.
Pricing & VAT
All prices shown to household customers include VAT. Your price is shown before you book: regular cleaning from £52 per visit (Blue level, 1 bed/1 bath), deep cleans and end-of-tenancy cleans from £199 depending on property size, and hourly home help at £39 per hour (2-hour minimum as a standalone booking). Specialist one-off work (carpet, oven, exterior) is confirmed as a fixed price, normally texted within 2 working hours of your enquiry.
Urgent bookings
Deep and end-of-tenancy cleans booked at short notice carry a priority scheduling charge: +10% within 7–13 days, +20% within 3–6 days, +35% within 48 hours. This is always shown in your price before you book.
What is included
Each visit covers the tasks listed for your chosen level (Blue, Silver or Gold) plus any extras you selected, for the number of bedrooms and bathrooms you told us about. If your property or requirements differ materially from your booking (for example additional rooms, or a first clean in significantly heavier condition than described), we will let you know before doing extra work and agree any revised price with you first.
Fair use
Tasks such as emptying cupboards, clearing heavy clutter, or cleaning inside appliances are only included when booked as the matching extra. Our team will complete the booked specification; anything beyond it can be added as an extra on the day or at your next visit. Additional or one-off deep-clean tasks outside the agreed scope are charged at £38.40/hr, agreed in advance.
Getting started & minimum term
Regular cleaning is booked as a minimum of 3 visits over the first 3 months so we can establish and maintain the property to standard. The first visit may take longer than later visits as we bring the property up to standard; this extra time is absorbed by us at no extra charge.
Access
Please make sure we can access the property at the booked time. If we cannot get in, we will contact you straight away to rearrange; a missed-access visit may be chargeable.
Payment
Payment is due as stated on your invoice or booking confirmation. For regular cleaning we invoice on a rolling basis; one-off work is invoiced on completion.
Cancellations & rescheduling
Please give at least 24 hours’ notice to cancel or reschedule a visit; visits cancelled with less than 24 hours’ notice may be charged in full. After your first three visits you can change level, pause or cancel with 24 hours’ notice per visit. For regular cleaning contracts, please give 30 days’ notice to end the arrangement.
Our guarantee
Every clean is backed by our 100% satisfaction guarantee: if anything isn’t right, tell us within 24 hours and we will re-clean the area free of charge.
Questions
Email info@ng1citycleaners.co.uk or call us during office hours and we will be happy to help.